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Updated about 6 years ago on . Most recent reply

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284
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Pat Jackson
  • Rental Property Investor
  • Reno, NV
137
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284
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Debating telling guests they're not welcome back

Pat Jackson
  • Rental Property Investor
  • Reno, NV
Posted

On the fence on this one.  We had some guests stay 8 days through VRBO (more business through Airbnb, doesn't really matter I guess).

We talked on the phone and texted quite a bit prior to their visit.  Not problematic at all.  This guest indicated he and his party travel to our town for work and would be interested in using our place in the future.  Repeat business is certainly desirable.

They didn't leave the place trashed, but certainly dirty in an above par way.  Nothing over the top, but adds to the following situation.  We had purchased a large package of laundry pods, a nice (yet disposable) salt and pepper grinder set, and a large bottle of olive oil.  All of these were gone after they left.  They were new and large enough that there isn't any way they were used up.  The empties of any also weren't in the trash.

None of this is the end of the world.  On one hand I want repeat business.  On the other hand it really irks me they took items obviously in place for repeat use.  Thoughts?

  • Pat Jackson
  • Most Popular Reply

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    Paul Sandhu#4 Short-Term & Vacation Rental Discussions Contributor
    • Investor
    • The worst town to live in, KS
    4,192
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    Paul Sandhu#4 Short-Term & Vacation Rental Discussions Contributor
    • Investor
    • The worst town to live in, KS
    Replied

    I have 23 STRs with 82 beds.  The people I rent to are refinery contractors.  You know, scary looking guys with neck tattoos.  I've rented to about 1400 in the last 7 years.  There are about 20 or so that I would not rent to for these reasons:

    1. They overdosed and were unconscious in the property and I had to call EMS.

    2. They didn't pay full rent, or left before paying.

    3. They stole something of considerable more value than olive oil or detergent. 

    4. There was evidence of drug use in the property.

    5. Police were involved in any incident.

    Making money is my first priority.  I consider people taking minor things like my adult oriented artwork (that I personally made) sort of a compliment and a cost of doing business.  Those missing things are a cost of doing business, figuratively and literally.

    edit: I've started screwing my pictures to the wall with a #2 square bit, instead of hanging them from a wire on the back of the frame.

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