How frequently does something break in your STR

[Mark Futalan]

How frequently both small and large does something break or need to be fixed with your STR? I'm running a pretty busy rental but it seems like there is always something wrong (broken drawer, sprinkler head, clogged drain etc just to name a few). I know it's inevitable and we typically account for these issues but wanted to get a feel from others how frequently your experiencing these type of fixes. Thanks!

[John Underwood]

@Mark Futalan I charge a good bit to stay at my Lake House especially in the Summer so I have a higher end clientele. I don't have a lot of stuff that gets broken. I try and be proactive and do upgrades before something fails. I had older heat pumps so I replace one at a time over a 2 year period with new HE heat pumps instead of waiting for them to fail.

We are constantly upgrading and making the place nicer every year.

Sometimes their may be a small plumbing issue or the like and you get a call. If you take care of it quickly no one will fault you. 

You might have to call a yellow pages person and pay top dollar occasionally for a repair but you do it if you have to.

The key is communication with the Guest give them updates and get it fixed fast.