No compensation for damages, hosts be warned! Anti air bnb

[Chris Moore]

Excuse the rant:

This is the second time air bnb had screwed me on damages. First time my place was trashed by some festival goers (puke and urin on beds, beer everywhere) and my maid cleaned up and disposed of the trash before airbnb told me I needed to take photos.  That is probably something they should explain when you sign up. 

This time I took photos of them breaking all the house rules-leaving 1.5 hrs late, extra guests, spilled liquids on the floor and some unknown substance staining the sheets, photos of a cigarette box, cigarette butts, cigarette ashes. The next guest even complained about the smoke smell so I called the guy out for a second time with this machine to get rid of the smell. The POS guests doesn't reply to my request for about %50 of the damages so it went to resolution. After about a week the resolution guy told me I have 24 hours to provide invoices for the services. Well I pay my handy man and maid in cash and its someone I trust so we don't have invoices. I got a professional quote for smoke repair and it was 4 times as much as I am requesting. I explained this all to air bnb and they said too bad I need an invoice. I called my guy, got him to scan over an invoice and then air bnb said too bad we don't accept this invoice. They did not provide an explanation.  I have all this on my house rules and even have a $1000 deposit, but apparently that does not matter. 

Bottom line is air bnb is so completely anti host. I am currently signing up for every other travel site I can find. I hate air bnb resolutions. You think they would at least explain to a host what is needed to get compensated fairly in the first place. I am also writing everything I can think of in my house rules with very high fines attached so that hopefully I will get something next time.