Vacation Rental Agreement

[Kevin Boyd]

My office manager is having trouble figuring out how we can use our rental agreement on VRBO and Airbnb. We have had a couple of chargebacks with credit cards over the past 2 years and we've lost them because we don't have signed rental agreements. How do you go about getting these signed as a condition of accepting the guests stay?

[Valerie Rogers]

Hi @Kevin Boyd,

Both sites allow you to upload an online agreement and guests are "required" to check that they've agreed to the terms of the agreement before they are allowed to proceed to book online.

However, because I suspect many people do not even look at the rental agreement when they book online (and I want to be sure they understand the terms of my agreement) I require all of my guests to sign a personalized version for their booking.

In my "House Rules" on each site's listing I've included this requirement:

• Must be willing to sign a copy of our rental agreement & provide a copy of your valid ID

After they've made their payment to confirm the booking I collect their email address from them (in the case of an Airbnb booking since their personal email address is not provided) and I send the rental agreement to them directly.

I hope this helps!

Valerie