How to handle reservations when a hurricane is coming

[Shannon Green]

New to managing our STR that is 1/2 block from the beach. We got through a tropical storm with a renter; everything was great and they had a great time. Ended up with moderate to great weather and received an amazing review.

Now Hurricane Beryl is coming and is currently tracking it's path to come right towards where our house is.  I grew up with these things and I know things change rapidly, including strength and direction, but how do you handle this with renters that are booked to be there during this time?  

[Andrew Steffens]

I definitely have a ton of experience here being based in Tampa.  Every year whether or not we actually get anything, there are storms headed toward us and guests want to cancel.  Sometimes its over a week away and they still want out.  Airbnb/VRBO will not take the guest side as they are booking a home in an area prone Hurricanes during Hurricane Season.  That is what insurance is for, so we definitely tell them to contact the travel insurance provider.  99% do not get it, but it gives you the opportunity to put it back on them.