All Forum Posts by: Shannon Green

@Andrew Steffens thanks for the feedback. I 100% agree. I’ve never had to deal with these things as a property management company was taking care of it for me. All of the feedback above helps. @John Underwood

1 Vote

I agree. We can't cancel and be punished by VRBO. Way too costly. The first thing I ask them is: "Did you by chance purchase the insurance when you booked" This puts it back on them because they do in fact have that option.

1 Vote

New to managing our STR that is 1/2 block from the beach. We got through a tropical storm with a renter; everything was great and they had a great time. Ended up with moderate to great weather and received an amazing review.

Now Hurricane Beryl is coming and is currently tracking it's path to come right towards where our house is. I grew up with these things and I know things change rapidly, including strength and direction, but how do you handle this with renters that are booked to be there during this time?

0 Votes

Quote from @Sarah Kensinger:

If you're using a PMS you must also use a guest verification software..like Autohost. We require IDs for all bookings outside of Airbnb. The latter already gathers ID verification so there's no point taking the time for Airbnb bookings. I believe VRBO does as well, but once the listing is connected to a PMS everything changes and you have to supply your own payment processing and guest verification.

And of course, there should be an age limit to who can book, and the pricing should be high enough that parties move on to other properties that are less expensive. It would also be a good idea to check into a noise monitor like Minut.

agree...and thank you for your input!

0 Votes

Quote from @Bruce Woodruff:

Don't rent to anyone under 30. Check IDs for everyone....

We are working on a vetting process now.

0 Votes

Quote from @John Underwood:

This is overkill. I have cameras to keep this from happening or stop it if it does start to happen.

We are going to install cameras, but I don't have time watch the cameras all day, so they will be more for monitoring and for evidence, if I need it. Unfortunately the activity that went on that we were informed about happened very late at night and thank goodness my neighbors took pictures and sent them to me. Thanks for you feedback.

0 Votes

Quote from @Collin Hays:

I guess it depends upon where your vacation rental is. If it's in Fort Lauderdale, I can see going to some lengths to check and confirm IDs. In the Smokies, I'm not worried about it.

It's in South Padre and depending on time of year, it's important to vet them out.

0 Votes

Quote from @Sebastien Long:

I highly recommend checking and verifying IDs. We use Autohost to automate this process via an online check-in system: https://www.autohost.ai/

You can also use it to gather additional information and place a hold on their credit card, similar to a hotel.

The one downside of Autohost, is that it doesn't have an automated way to collect the ID for all the adult guests (although it collects names + email from the guest).

Finally, Autohost can also be used to have the guests sign your rental agreement and agree to your house rules.

Thanks for your response. I'll definitely look into Autohost.

0 Votes

We have an STR beach home in South Padre Island. We recently had a large group; larger than what was allowed, stay at our home and their behavior was unacceptable. We found out that one of the kids mother's rented the house and was never on site. It was a bunch of young, underage kids, doing dangerous things.
Question for everyone: we use VRBO. How do you handle preventing this? We have changed our language to state the the person renting must be at least 25 and MUST be present during the entire stay. We would like to request ID's before renting for everyone staying....just a thought. Is anyone doing this? We have a local manager that can check ID's upon arrival. What are your thoughts? Any advice would be appreciated.

0 Votes

Thank you everyone for all of the information. Saying that I appreciate it is an understatement! Happy New Year!

0 Votes

All Forum Posts by: Shannon Green

Shannon Green has started 5 posts and replied 28 times.

Post: How to handle reservations when a hurricane is coming

Post: How to handle reservations when a hurricane is coming

Post: How to handle reservations when a hurricane is coming

Post: Asking for IDs for all renters per stay.....good or bad?

Post: Asking for IDs for all renters per stay.....good or bad?

Post: Asking for IDs for all renters per stay.....good or bad?

Post: Asking for IDs for all renters per stay.....good or bad?

Post: Asking for IDs for all renters per stay.....good or bad?

Post: Asking for IDs for all renters per stay.....good or bad?

Post: Best platform to market STR; Evolve?? Etc?? Leaving the Mgmt Company