Guest is claiming the bathroom is dirty upon check in

[Jeff Ebert]

Just received a personal message from a guest who just checked in last night. They said everything looks nice except the toilets are dirty and there is hair in the bathrooms.  There were also clothes left over from a previous guest.  Knowing my cleaning person, there is no way she left the place like this. In fact, after reaching out to her, she said it’s not true.

Before responding to this guest, anybody have any words of wisdom?

[John Underwood]

Quote from @Ken Boone:

Yea I always let the guest know I will send someone over to take care of it right away.  If they are lying, they change their tune and will decline the offer and will be insistent that they don't want to be bothered.

 Agree with Ken.

This may just be a ploy to get a discount.