Airbnb damage claims and access to airbnb

[Tai Tran]

I know this might be different for everyone but can property management deny you access to your own airbnb listing? My currently doesnt allow me to have access to make updates or changes to my listing or lets say update photos in a certain way that I want. 

My second question is, if there are property damages and that I need to submit a claim for those damages, I am not able to do it myself since I don't have the host access. For this situation, I have asked the property management group to submit the claims but they said they have not done that before and just charge the issue to me, which I find it very odd. 

Feel like have the property management is blocking alot of things that I want to do....anyone experienced this before? thanks