Issue with Halo Kwikset Lock

[Mariah Emerich]

I am wondering if any one has experience with the Halo Kwikset lock going offline repeatedly? We have one that always has issues. We have tried adding a Wi-Fi extender, called tech support, done all their recommendations and it still goes offline. We even replaced the whole lock unit. Have you had this experience? Did you find a solution? Should I scrap this brand and go with something else? 

Thank you.