What does the vetting process look like when contracting a cleaning services?

[Christopher Matthews]

When looking to bring on a routine cleaning services to manage the maintenance of a property, what should that vetting process look like? I just started a side cleaning service (which has the manpower to cover larger commercial needs) with my business partner and I'm interested to learn more about what types of questions or materials (i.e referrals, testimonials, work experience) we should have prepared or expect ahead of a consultation? Any advice would be much appreciated!

Thank you!

[Sarah Kensinger]

Here are some things I would ask....

Are you familiar with the STR business?
How many STR do you currently clean?
How many cleaners are on your team?
Are you comfortable using technology?
We use an app to manage schedules and cleanings, can you work with that?                                     

What is your recommendation on handling linens?
Are you able to change batteries on technology like Ring devices, Smart Locks,
smoke detectors, etc.?
What cleaning supplies do you need us to provide?