maintenance and supplies at scale?

[Matthew Doyle]

What is everyone using for managing maintenance requests and supplies/inventory as your portfolio starts to scale?

Currently have 6 properties live and we have another 4-5 coming on in the next 90 days and I am starting to see the challenges of scale appear as we hire VA's to manage this as I need more visibility on work orders, ease of communication with vendors, approvals, supply requests from guests and verndors etc.

Right now I have a custom workflow built in ClickUp but I’m curious if anyone is using an off the shelf SaaS software to manage this? How is everyone with 10+ properties approaching this part of the business?

[John Underwood]

I get supplies in bulk at Sam's club.

I rarely have a maintenance issue because I take care of my places. 

I've replaced HVAC units because they were old not because they quit working.

In the rare occurrence that their is an issue, I already have phone numbers in my phone of people I can call or text to go take care of the issue.

I have a bunch of LTRs and I self manage those too. Easy to do because I have someone to go take care of any issue.  It takes me 30 seconds to forward the issue to someone one to handle it for me.

It might take me a little longer with a STR because I put more customer service into the mix. I over communicate with the guest until the issue is fixed and I still get a 5 stat review. People understand things breaks, but it's how you handle a problem when it arrives that puts you ahead of your competition.