New STR manager questions

[Thomas Lord]

Hi guys, 

Starting out in the STR management space and have a couple currently under management from friends and family relationships. Ive been browsing the forums and trying to find the biggest issues LLs have with property management companies in this space and it seems like they boil down to:

Not handling fees in the LLs best interest 

Setting expectations early on and putting those in the contract 

The PMC having too many properties under management 

Just plain terrible customer service to LL clients. 

Am I missing anything? Want to make sure that I am informed and able to provide the best service in my own area. I figured it would be best to reach out and hear it from you guys who are actually experiencing the issues/pain points or benefitting from really great property management. 

Appreciate any help, thank you!