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Updated about 2 years ago,

User Stats

42
Posts
12
Votes
Anna Antipkina
  • Rental Property Investor
  • Bridgewater, NJ
12
Votes |
42
Posts

Is my cleaner over communicating?

Anna Antipkina
  • Rental Property Investor
  • Bridgewater, NJ
Posted

Hi everyone! Merry Christmas and Happy New Year!

I am managing my first STR. I set my communication up through Guesty to automate booking and task notifications for my cleaner. On the day of cleaning, my cleaner sends me texts and pictures of all the things that may be dirty or damaged.  She's sending me pics of a dirty outlet, sticky stuff in a cabinet, games that weren't put away, etc. In the bigger scheme of things, minor items like that are not important and she should just clean them and not notify me. A torn blanket that I need to re-order is something I should know. What are everyone's thoughts and advice on that?

P.S. The guests who have stayed in my house have 5 star raving host reviews on Airbnb, so I'm wondering if dirty outlets, sticky things in cabinets, torn blankets, trash not taken out are a normal occurrence I should just accept and move on from?

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