accountability with STR mgmt company

[Elizabeth Conklin]

I have an STR I manage at a distance and have a property mgmt company handling the day to day. They have done a great job managing guests and the STR platforms to maximize bookings but when we returned to stay a few days we found lots of broken furniture, stained carpets and other details that were neglected. They blame the cleaners but as an owner I'd like to make sure we are aware of damages. Ideas? Do I look for a new management company or hire a separate check in? Do folks have tools they use with their cleaners to make sure they notice and report damages caused by guests? Thanks!