24/7 STR customer care

[Jess Jones]

Hi all! I'm hoping to find some help and insight here. We run a small boutique hotel business, essentially STR units. (Classified as a boutique hotel in order to accommodate the large military community here.) We're struggling with how to handle the constant customer needs, and how, as the owners, to *not* be the ones getting every after-hours and weekend call, inquiry, maintenance need, etc. It takes up way too much of our time and is keeping us from moving forward with more multi family investing that we've started. For those of you who run short term rental businesses, how do you establish a 24/7 customer care service without *being* the one who always has to respond? Thank you!!