Guests can not turn on the fireplace, how to deal with it??

[Leon Lee]

Hi, BPers

We have seven cabins in the north Georgia and so far they perform ok. One most annoying issue we constantly got from guests is "hey, for some reason, we could not turn on fireplace, could you help?". Many times it was because previous guests turned off pilot light although we had already double and triple taped the switch to control the pilot light and coupled that with instructions on "do NOT turn off pilot light". Other times, it is just that guests turn on fireplace several days in a row and the orifice was blocked. 

Although because of this sole reason, we are considering to keep our on-site property manager. But on the other hand, it is stupid to keep one person to just light fireplace for guests. I am sure that we are not the only cabin operators to experience this. My question is what is the best solution to solve this fireplace issue?

Many thanks in advance!

Lee

[Aaron Bress]

Another thought is to make a video on how to do it. Put it on youtube and give them the link with the check in message. So they get the visual as well.