How often do you troubleshoot digital locks?

[Persa Z.]

I'm wondering how often folks who are remote from a property end up needing to send someone to troubleshoot a smart lock.

I set up a smart lock on my STR location, and after the first guest using it, it ended up needing reset to the WiFi because it somehow lost connectivity. After being reset again, it worked for a few days of someone's stay and it's down again. It worked fine for the two weeks I was there right after it was installed. It's quickly becoming a "dumb lock" because I can't add new access codes remotely when it's down.

Just thought I'd see what others are experiencing.