How often do you troubleshoot digital locks?

[Persa Z.]

I'm wondering how often folks who are remote from a property end up needing to send someone to troubleshoot a smart lock.

I set up a smart lock on my STR location, and after the first guest using it, it ended up needing reset to the WiFi because it somehow lost connectivity. After being reset again, it worked for a few days of someone's stay and it's down again. It worked fine for the two weeks I was there right after it was installed. It's quickly becoming a "dumb lock" because I can't add new access codes remotely when it's down.

Just thought I'd see what others are experiencing.

[Nancy Bender]

I use 3 Schlage Encodes, two are no issue unless a housekeeper unplugs the wifi (which has happened a few times for whatever reason), but my third one I just can't get to connect lately so everyone has been getting the default code. And yes, I do have a lockbox too. The biggest problem I have is being absolutely unable to get anyone from Schlage on the phone to walk me through what to do. They will finally call be back hours later when I am no longer at the location. They can do only so much if you are not there with the lock. Extremely frustrating!