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Updated about 3 years ago on . Most recent reply

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Jacob Shadix
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Office Hours for STR

Jacob Shadix
Posted

I've seen a few mentions of designating office hours for communicating with guests. For those that have done this, have the guests ever had an issue with it? How did you communicate it? 

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Michael Baum
#2 Short-Term & Vacation Rental Discussions Contributor
  • Olympia, WA
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Michael Baum
#2 Short-Term & Vacation Rental Discussions Contributor
  • Olympia, WA
Replied

24/7 for me. I rarely get any kind of text after 9pm, but if I did, I would respond. I booked a family at 3am one night. 6am their time EST. Customer service is the name of the game.

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