STR - remote Self Manage basic questions

[Sastry Srini]

Hello BPers,

Thanks for all your posts and knowledge sharing. I see several folks recommending self-manage STRs remotely with reliable  team (handyman+ cleaners) to support operations.  A few basic questions  on on how to manage communications with team and handling emergencies . 

1. Once you get a guest booking, Do you inform the handyman and cleaners informed right away?  Do you share  handyman's number to guests for any emergency issues? Will the handyman also act as a contact, if guests have emergencies or questions ? How often handyman checks the STRs in between  guest bookings? - In short, what are the responsibilities covered by the Handyman and how do you structure the service fees?  

2. Do you need to communicate with cleaners and schedule cleanup every time of guest turn-over. 

3. what is the typical service fee structure for handyman to provide the services outline above? is it on number of bookings or a flat fee? 

Hope someone be kind to share their experiences and best practices to remotely self manage STR .

[Luke Carl]

You’re thinking a bit too hard. Why would you call a handyman before something breaks? I don’t call a handyman until I’ve got about $1000 worth of work for them. This way I know I can find someone that actually wants the job. No one wants to run around doing $75 service calls all day. 

Biggest pockets has a book on this subject called short term rental long term wealth. Check it out!