How assertive I should be as a landlord

[Jacky Johnson]

I'm a new landlord and I'm not sure how assertive I should be as a landlord. I felt sometimes I have to wait for the tenant's response to make decisions and sometimes if the tenant takes a long time to respond, I felt stressed. Or should I make most of the decisions and tell the tenant "hey, this is the way it is."?

For example, recently the tenant called pest control to trap, poison, and got rid of rats suddenly taken a living under the house without me knowing and later he requested me to pay for his invoice but in the lease it clearly says “Resident shall refrain from making service requests to maintenance personnel unless Resident is directed to do so by Owner/Agent”. I and the tenant don't have a pest control agreement so I'm not sure if he is breaching the lease. 

How assertive should I be in this situation or as generally as a landlord?