Credit report question

[Caleb Campbell]

Hello, I have a question about a potential tenants credit report, from Zillow Rental manager and Experian. The credit report results for this potential tenant and her fiancé came back with N/A for on time payments and credit used. Monthly payments and debt say zero. Is this a glitch in the system? Is there nothing to report because they have no debt? They both only have 550 credit scores, so I’m questioning the accuracy here. Please help....thanks

(Also trying to contact Zillow or experian yields no results, as it will not allow you to talk to a human)