Is this standard operating procedure?

[Abdul Azeez]

I have a property manager managing my rental in Memphis, TN. There was a pipe burst which was fixed by the management firm for which I was charged. There was a charge for drywall repair that has not been done. However, since tenant missed the appointment when the person from the property management company was sent to repair the drywall, the management company is charging $65 for a missed appointment. However, they have added the $65 to my ledger and are telling me that I will be reimbursed when that fee is paid by the tenant.

Now, this does not look right for me as I live in NJ and the property is in Memphis, TN and property manager is in the same location. How is it fair that my ledger has an addition for tenant missing an appointment? When I expressed my concern to the property management company, they are saying it is standard operating procedure. What I wanted to avoid was posting here. When I specifically asked them if they would like me to find out if this is standard operating procedure, they asked me to do so as they believe it is. Can someone clarify?