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Updated almost 4 years ago,

Account Closed
5
Votes |
26
Posts

looking for good advice

Account Closed
Posted

I have a property management company that manages 2 rental homes for me.

Recently one of the homes had a leaking faucet. The faucet leak was brought to my attention 1/23.

I asked them to send someone out to assess leak on 1/23.

1/27- estimate provided to replace the faucet for 320$ and tenant complained of mold and I approved the repair on 1/27.

on 2/1- the property manager said the tenant was requesting to have the vanity replaced because of mold smell.

The property manager  gave me a quote of 2/4 to replace the vanity for 420$ and I okayed it.

I asked for an update on the cabinet on 2/17- she said they were having trouble with getting out the estimate. I received the estimate 2/18 for 1500$- she said they misquoted the first estimate. The property manager said I could get a mold remediation specialist go out to the home but she wouldn't inspect it. I contacted several mold specialists and just replacing the vanity seemed like the best option to me.

then 2/10 I received notification that there was a leak at the fridge of another home.

The tenant wrote that the leak could destroy the cabinet. I missed the original email and  responded 2/15 asking how old the fridge was and what was the make and model.

The property manager said she would ask the tenant. I asked 3 more times and finally she got me the info 2/23. I sent out a repair person 2/23 to look at it. The appliance repair person said one of the valves in the fridge needed to be replaced. He also said the leak has damaged the cabinets on the floor. I had to ask the property manager to go to the property to assess the situation. And she is supposed to go on Friday.

I am worried I will need to pay again to replace the cabinet because of water damage. The property manager will not speak to me over the phone. When I told her that it has been taking her a long time to get back to me and I've had to ask multiple times for info- she said she was having health issues and she was sorry. 

I feel like the water damage to the cabinets from the fridge leak could have been avoided if the property management company or the tenant had responded faster. Although I realize  i missed the ball by missing the first email 2/10.

I don't feel like the property manager is on the ball at all. Is her level of involvement normal? 

What should I do?

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