Applicant having website issues

[Katie Jewell]

I have an applicant who says she qualifies and has been trying Zillow and cozy to apply for the past two days but says the debit cards she has aren’t being allowed on either site. I’ve contacted the help sections on both sites and haven’t heard anything yet.

What am I missing? I know I’m relying on the technology to work, but how can I check her credit and background without it? Obviously it can be done. Help!