Water Main Break and damage to Apartments

[Angela Kriv]

Dear Colleagues! I need your help. I have two condos - second floor, next to each other. Florida, Palm Beach Area. Last week there was a water main break on the street by the condo. Palm Beach Water came in, worked on it and declared all is good. My two condoes and two underneath (1st floor) did not have water. The workers said, their job is done, call the plumber. I did. I had two families without running water. Plumber had to replace valves in both toilets in both condos, replace valves in showers, replace faucet in kitchens. They claim all pipes were filled with sand. Now they are replacing part in the shower that is in the wall, so had to remove part of the tiles. It's insane. My question is - from your experience - do I have any standing calling PBC Water and trying to resolve with them? My condos were fine before they start making repairs outside. Any advise appreciated! Best regards, Angela.

[Tony Wilcox]

Unfortunately that is something that most likely won't be covered. Sounds like it is possibly a service line problem. Check to see if you have the service line endorsement.