Online rent payment not available, how do you collect rent?

[Blaine Alger]

Hello BiggerPockets!

I am looking at a deal right now where there is a long-term tenant in place who is an older lady. I am assuming ( although I could be wrong) she does not have the technological abilities to be able to pay rent online through a property management software.

What is the most effective/hands-off method for collecting rent when online payment is not an option? 

[Luke Marsh]

Hi @Blaine Alger there are definitely some PM software options out there that are much simpler to use than others. They can essentially setup auto-pay similar to their other bills. We use Innago for our property, and the tenant loves it, they are also less tech savy than the average person. I would look into some of the more user friendly PM options. Despite the risks you can always collect rent via check or cash if she is 100% against paying online too.