Phoenix ac or electricity power outage repair expectations

[Eugene L.]

I had two issues reported over Labor Day weekend -

1. Tenant reported ac was blowing hot air at 10:30PM and I scheduled a technician 1st thing in the morning and they arrived in late afternoon to diagnose and repair.

2. A small multi-unit reported lost all power at 2AM and APS reported it was due to the main breaker box.  Fortunately, we found an electrician willing to go out for a small fortune to replace a few fuses.

It got me thinking, what is the expectation you set with tenants regarding emergency repairs?  Properties are in Phoenix and I understand AC and electricity are essential but I do not know if I'm going above and beyond or delivering minimal services tenants should be entitled to.

Welcome your thoughts.