Phoenix ac or electricity power outage repair expectations

[Eugene L.]

I had two issues reported over Labor Day weekend -

1. Tenant reported ac was blowing hot air at 10:30PM and I scheduled a technician 1st thing in the morning and they arrived in late afternoon to diagnose and repair.

2. A small multi-unit reported lost all power at 2AM and APS reported it was due to the main breaker box.  Fortunately, we found an electrician willing to go out for a small fortune to replace a few fuses.

It got me thinking, what is the expectation you set with tenants regarding emergency repairs?  Properties are in Phoenix and I understand AC and electricity are essential but I do not know if I'm going above and beyond or delivering minimal services tenants should be entitled to.

Welcome your thoughts.

[Colleen F.]

Given your repairs your timelines seem reasonable. You really have to weigh the situation an AC outage at 110 degrees is more urgent then one at 80.  Weigh the safety risk vs if it is just inconvenient. Things happen. Getting it done same day or next day is ideal for big issues.  Have a room AC/heater in reserve.   I communicate they should let me know ASAP if there is an issue.  Being proactive is your best bet. I am not sure since you said you had some come out to replace fuses if you still have a fuse box and not breakers,  the proactive action there is to change to breakers. That said twice I had a master breakers go so stuff happens.