Tenant Contracts COVID-19

[Alex R.]

One of my tenants contracted COVID-19 virus and contacted the property manager. It's an unfortunate situation, but I'm seeking some advice on how to proceed. 

The tenant is located in Baltimore City and there are some resources available in the event the tenant is unable to pay rent. I am hoping for the best but want to be proactive; I also don't want to ignore that they have COVID-19. I'm at a loss of ideas and am hoping that the Bigger Pockets community has some ideas on how to tread this water. 

1. I've reached out to my property manager on how they handle situations like this, but have yet to receive a response from them.

2. Do you write a letter to the tenant expressing your sympathies? Provide them with a list of City Resources?

Your input is greatly appreciated.

Alex