How do you manage your property manager?

[Alan McClain]

Hello BP Team,

For those of you who outsource your property management, can you share how you manage your property manager? Do you have regularly scheduled meetings (Yearly/Quarterly/Monthly)? Are there certain metrics/performance you hold them accountable for (vacancy/turnover)? Do you review processes? 

Would love to hear your thoughts!

[Charles Carillo]

@Alan McClain

On our larger properties we will speak with the management company weekly, on smaller properties I will keep in contact with the manager's office via email and get on a call if there is a major issue (1-3 times per year). We will get monthly reports for all properties and we will walk the larger properties at least once monthly and then smaller properties 1-2 times per year. We have VAs that will actually will advertise the properties in addition to the PM to keep the turnover at a minimum.