Difficult tenants looking for problems in Unit

[Michael Shawver]

I have a rental in NH that the tenants are continuing to claim that there is mold in, and that it is causing them health problems. I have had a mild expert come in and check the unit and has not found any evidence of mold in the unit. They are continuing to look for problems in the unit so much as to remove sections of the floor looking for problems. I have offered to let them out of the lease and they refuse to entertain that option. Is there anything else that I need to be doing? They have continued to pay there rent in time, but claim that they can’t use the master bedroom because they get migraines and asthma flair ups when they go into it.

[Nathan Gesner]

It's very common to have surface mold in the winter. Humid, warm air inside the unit condensates against exterior walls or windows where it's colder. Tenants need to air out the home, use ventilation fans, and keep blinds and curtains open so air can circulate against the windows. Any condensation should be wiped up and surfaces should be dusted to ensure mold does not have a food source. If they keep a clean house, they shouldn't have a problem.

Most Landlords and Tenants don't understand mold and it's often exaggerated or used by Tenants to pressure Landlords into reducing rent, paying doctor bills, etc. Educate yourself and your tenants and have a plan in place. The EPA provides resources (click link below) or you can do a Google search for "Landlord Mold Issues" and you'll find plenty of information to help you develop a plan.
https://www.epa.gov/mold/printable-version-brief-guide-mold-moisture-and-your-home

Your tenant complained and you did the right thing by hiring an expert to verify there is no problem. There's no point continuing the discussion. If they bring it up again, provide a simple, factual, response: