Property destroyed by burst pipe. property management gone quiet

[Andrew Evans]

So my insurance is deducted from my rental payments and i see it noted every year on my statements but see no documentation from them showing me insurance is in place. The water was turned off between tenants and when it was turned back  on the house was completely destroyed by water. The property management co said they have lodged the claim for me but when i asked for copies of docs (reasons to be suspicious) they have gone silent.  I am in Australia and the property is in ATL GA, and i dont know who to contact to support me in a legal sense or from a consumer protection aspect.  help appreciated.  cheers