Property Management Company charging bogus fees

[Elena Koyun]

Hello,

The story: my friend has a house that she wanted to rent out. She was afraid to do it by herself even though I told her I will help to manage. She hired a management company. Everything was fine for a few weeks. They charged her $600 addition to the agreed fee for removing garbage and mowing lawn. Then, next month they charged over $300 to remove some wire in a house. They never contacted her to discuss this "repairs"

She is breaking the contract with them and I already agreed to manage the house for her. My question to the experienced property owners that hire property management companies and management companies owners - how can a management company charge that much without even communicating expenses with the owner. Was this an exception or this is a rule?