Repairs on turnkey properties. Do you ask for proof?

[Andres M.]

I invest out of state. I have a couple of turnkey properties in Indiana, purchased from the same provider (who does the PM as well) 2 years ago.  One of my properties was vacated around November last year (eviction).  There was some damage but it was all repaired and taken care of and a new tenant was put in place in January of this year.  Today I got an email saying that some drywall repairs were needed in some areas.  I told them that as part of the turn over work, every wall should've been in good shape in order for the house to be rent-ready and asked what happened that some drywall areas need to be repaired.

My 2nd property was vacated a couple of months ago and still looking for a tenant.  The turn over was done and the house is on the market for a tenant.  Earlier this week I got an email saying that "the wiring" for my water heater tank needed to be repaired.  I asked for more details about this since the water heater tank was brand new when I bought the house 2 years ago.  I'm still waiting to hear the reply for both questions.

And it's not just these last couple of emails.  There were basically no issues the 1st year after I bought the properties but during the 2nd year, there have been emails every so often about things that need to be looked at.

I know no property is perfect, even turnkey but I can't help but feel frustrated about having to pay for these small things that keep adding up.  And since I don't live there, it's not like I can stop by the properties every time to confirm that something is indeed broken.  I'd like to give the PM the benefit of the doubt but I'm getting to the point where I'm starting to question if these repairs/charges are real or not.

I don't have too much experience investing out of state since I recently started doing it so I don't know what I should do.  Is it normal to ask for evidence (pictures, video, etc) of what needs to be repaired?

Any advice will be much appreciated and thank you for allowing me to vent my frustrations.