Airbnb/ VRBO messaging service

[Yitzchok Carmen]

Hi everyone,

I have a cabin in the Smokies (Thanks Avery, Luke Chuck and others) that is currently under Evolve Vacation Rental. While I am happy overall with their service, the fact that I do not have control over the prycing and that they do not have dynamic rates in TN (pretty misleading on their end as they advertise that they do yet in their biggest market of TN which they told me accounts for over 25% of all their bookings nationwide doesnt have it) is somewhat of a turn off. Also the 10% is still a nice amount and they take it on the cleaning fee too. The only thing that they do on a continuous basis that I really feel like I need them for is the guest communication. Plus they own the listing.  

If I were to manage it myself I know that there is software that automates most of the messaging like igms, or yourporter. However that is just the repetitive check in, check out messages etc. There will still be the occasional question from a guest that needs the owner or a live person to answer it. This poses an issue for me. I am a Sabbath observer and am unable to be reached from sundown Fri till Sundown Sat (which is prob when most of the questions happen also). 

I do have me cleaner/ maintenance folks as a primary contact for the guest while the guest in in the place so thats not so much what I am worried about, I am more concerned about meeting VRBO/ Airbnb 24 hr response rule. If someone emails me rights after Sabbath begins I will most likely miss the 24 hr cut off.  

Does anyone know of any service that will answer guests emails 24/7 and have a real person respond in cases of need on a listing that I own? Does such a thing exists? 

Any thoughts would be greatly appreciated!