Credit STVR tenants for broken A/C?

[David Haley]

We recently rented an AirBnB for a week in the Big Apple. Unfortunately the A/C didn’t work for the entire stay. When we notified the landlord on a Sunday that it wasn’t cooling she said she was previously aware of the problem and a tech would be out there on Monday or Tuesday. Tuesday she learns she needs parts and has to wait for the parts. She offered some portable fans and a bottle of wine for the inconvenience and apologized for the inconvenience. I then mention a credit seems in order since we are going on 3 nights without A/C. She agrees to a $200 credit. Days go on and I have to follow up with her to ask if it’s going to be repaired during our stay. She says she’s at the mercy of the supplier. For you STVR landlords out there, what would you think is fair? Our rental was around $275/night and the weather was in the 80s to 90s during our stay.