Minor roaches and flies

[Chirag Mehta]

This may be a loaded question, but I need to get some guidance. I have a tenant that has notified us of flies and roaches in the house. We sent out an exterminator and sealed areas that are open. She now is sending pictures of cockroaches in the house... maybe a few but not what I consider an infestation and normal in the south Texas area. She is stating that seeing any roaches or flies is impacting her safety and health as an ordinary tenant. She also constantly emails and calls almost every day... we have responded and done everything to help, but nothing is satisfying this tenant. It feels that she is now going down the route of getting a lawyer. My question is... with all that we’ve done, do we need to do more, knowing that she will call us every time she sees one Fly or roach or let her know, “per the lease, pest control is the responsibility of the tenant”. I dont want to get in a legal battle but I have spent More money on this one tenant than any of the other stuff ones combined. Also, none of the the previous tenant sent ever complained about pests.

To date we have sent out an exterminator to spray the exterior and interior. We have cleaned the lawn of any leaves and folliage, we have sealed and entry points also.  She doesn’t want to spray the inside heavily because she has a young infant... she’s in this house for another 8 months and within the past four months we have received many many many repair requests and rude emails.  Any advise... probing questions are appreciated!

Thanks!