Tenant Issues - HELP

[Michelle Elsaid]

Rental property leased after purchased, had been vacant for over a year, and had some issues starting out. Water heater breaker was off (took us a day to figure this out), and a lot of small things around the house had to be fixed. Tenant was super passive aggressive, cursing, blowing up my phone. All issues resolved within a few days.

Now, mini split started leaking (fixed within 2 days - small drip), and the house flooded. The flood is a mystery. No pipes broken and everything can continue to be used. No idea. I was notified at 1130PM and woke up at 8am with threats of calling the health department for house being "unlivable". I was there by 2PM with a flood company and it's much smaller than it seemed - only one small corner, no furniture there, and is not SOAKED.. carpet is just wet in the corner. We are having it resolved within 48 hours with fans etc and actually replacing the carpet that was there with tile.

Of course she is constantly checking in with me through out the first 24 hours, asking for hotel (does not affect her bed or living, it really doesn't.. its a small corner of the house maybe 100 sq ft). Asking for rent reduction, hotel, and now for us to pay increased electric costs for the fan. Now she is threatening a lawyer.

The owner was nice enough to offer a credit of rent during the days the fan is blowing and the tile work is being done.  ($25/day)

I actually had this happen to me - 10x worse, 3x in one year, at an apartment and they did NOT prorate rent or offer to pay increased electric costs. Besides the fact that the flood itself is a mystery, how should this be handled? We are leaning towards just giving her option to move out since she is not willing to work with us as we are trying very hard to relieve the issues. Thoughts??