How Often Does Tenants Call You For Repairs/Issues ?

[Cody Jensen]

Hi Everyone,

I plan on closing on a duplex soon that has tenants already in it. It will be my first rental property. I've met the tenants and they seem nice and such. 

My questions is, how often does your tenants call you for repairs? How do you manage them if you are far away? 

Any input would be great.

Thank you

[Wesley W.]

I usually conservatively bank on getting one call a quarter per unit on average, but my portfolio is made up of 100+ year old buildings.

If a particular tenant is contacting me for minutiae, I attempt to reset their expectations.  The Pareto principle totally applies here.  A few tenants will comprise the majority of your service calls.  If you are able, remove them from your business to optimize efficiency.