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All Forum Posts by: Wesley W.

Wesley W. has started 112 posts and replied 1855 times.

Post: Re-negotiating Term Agreements with Mid Term Renter

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321
Quote from @Kristy Buchanan:
Quote from @Theresa Harris:

You shouldn't be expected to keep the place vacant for 3 months while she's gone.  As it is a mid term rental, how much stuff does she have that she doesn't want to pack it up?

If she keeps her stuff there and you can't rent it as a result, she pays full rent.  If she vacates and wants to come back in Aug, then tell her she has to pay 1 month in advance and it is non-refundable.  That covers you should she not show up and gives you time to rent the place again.


 I agree with the up front, non refundable payment as well! :-) 


I would offer that agreement to her ASAP.  That way, if she declines you have more time to market the unit in anticpation of the upcoming vacancy.

Post: How do you deal with tenants losing keys?

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321
Quote from @Theresa Harris:
Quote from @Wesley W.:

I'm bearish on using technology for this kind of stuff - especially for a rooming house, which sounds like workforce housing.

Here's what I have in my lease as a self manager in Upstate NY:

17. LOCKS: If you find it necessary to have us unlock the Rental Unit you will be charged a fee of $75.00, payable as Additional Rent, within 7 days from the lockout service. If we are unavailable to assist with a lockout, a licensed and bonded locksmith should be called at your expense. A lost key can be replaced at a cost of $12.00. You may not change or add to the locks of the Rental Unit at any time. Lock changes shall be made only by us. You may make copies of your key at your discretion. You may request that your unit be re-keyed by us via appointment for a fee of $50.00, payable as Additional Rent.

If I am nearby, I will swing by and charge for the lockout.  If I am not, they will have to call a locksmith.  I should probably update the prices a bit to align with the inflationary environment in recent years.

Regarding the lease, give them proper legal notice and present them with a lease.  If they do not sign, issue proper notice to terminate.  Have an attorney ready, as these kind of tenants will dig in, and evicting for anything other than non-payment is not for the faint of heart in the Socialist Republic of New York.


 I'm curious-why$50 for re-key vs $75 for lock out?  It is because one is done at a time that works for you and the other is more like an 'emergency' call?  Nice wording.


 Yes, exactly right.  It must be said that since I've had this policy, no one has called for a lockout. 

Post: Property manager on vacation

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321
Quote from @Gp G.:

I am not 100% sure if they have back up plan or not as they never notify me when my property manager goes on vacation.  Can I ask my PM company to notify me when my PM goes on vacation? I am not sure how PM company reacts to that.  PM company seems fired my old PM employee and put new PM employee which also not notified to me until I called them after 2 weeks on some issues. Clearly some big mistakes happening due to these gaps and I also lost tenants due to these communication gaps and bad customer service. In the past also it happened few times. Now everything automated online tickets hardly PM talks to me other than one or two email replies a month during these type of escalated situations. All automated is good idea but without personal touch automated systems of no use I think. Do PM needs to set up monthly once call to talk about my concerns or any feedback on how to improve the this or any issues like that?  What are best practices around PM and landlord interactions.

 This should not be your problem as the owner.  You are paying the PM for this service so you do not have to worry about such things!  And they should be providing that service, regardless of employees' time off.  Are they still collecting their monthly fee while on vacation?  (We all know the answer to that.)

Post: How do you deal with tenants losing keys?

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321

I'm bearish on using technology for this kind of stuff - especially for a rooming house, which sounds like workforce housing.

Here's what I have in my lease as a self manager in Upstate NY:

17. LOCKS: If you find it necessary to have us unlock the Rental Unit you will be charged a fee of $75.00, payable as Additional Rent, within 7 days from the lockout service. If we are unavailable to assist with a lockout, a licensed and bonded locksmith should be called at your expense. A lost key can be replaced at a cost of $12.00. You may not change or add to the locks of the Rental Unit at any time. Lock changes shall be made only by us. You may make copies of your key at your discretion. You may request that your unit be re-keyed by us via appointment for a fee of $50.00, payable as Additional Rent.

If I am nearby, I will swing by and charge for the lockout.  If I am not, they will have to call a locksmith.  I should probably update the prices a bit to align with the inflationary environment in recent years.

Regarding the lease, give them proper legal notice and present them with a lease.  If they do not sign, issue proper notice to terminate.  Have an attorney ready, as these kind of tenants will dig in, and evicting for anything other than non-payment is not for the faint of heart in the Socialist Republic of New York.

Post: Re-negotiating Term Agreements with Mid Term Renter

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321

I always respond to what a tenant DOES, not what they say they will do.

I would offer her your deal of 1.5mo for 3mo in writing, and inform her that this offer will expire in 7 days.  This will give her plenty of time to finish deliberating about it. If she does not sign (and pay in full, as her items will remain in the unit leaving her will legal possession) within that alloted time, you will abide by the original agreement and she must be out by the last day of your current contract.

This way, she has to cut bait or fish, and you are not left wondering if you need to seek bookings for those three months of vacancy.

Alternately, you could tell her that she is welcome to take more time to decide while you return the unit to public offering, in the hopes of getting a full three months of revenue for that time, ans she is welcome to enter into your agreement so long as the unit has not been supsequently rented at market price.  I would keep it simple, however, and give her a week to consider your very generous 50% discount.

If she is as desirable as you suggest, she will understand you are running a business and not string you along and will put some skin in the game with her payment.  If she is not fully vacating the unit, I would not take a partial payment.  

If she pushes back, send her on her way, and return your unit to market.  If your place is as superior in your market as you claim, you'll have no problem booking it with someone less capricious.

Post: Question about duplex tenant issues

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321
Quote from @David Spurlock:

How are they getting access to mess with the water?

 Common cold water and two handle hardware at the fixture. When unit 2 runs cold water, the pressure drops on the cold water side of the fixture, but the hot water stays at pressure, which increases the proportion of hot water coming out of the shower head in unit 1. Flush your toilet and your neighbor gets scalded.

Post: How to handle difficult tenants?

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321

You need to engage an attorney ASAP and follow their advice on every step from this point forward. You already gotten over your skis in the beginning of this situation, and if you overstep or mess up anything procedurally they will take you to task. It's money well spent. I recommend calling someone today.

Post: Good tenants, but have problems with rent increase

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
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Lots of good advice above. 

One suggestion I have is consider only offering MTM leases. This gives you much more flexibility in situations like you're encountering.  In tenant friendly areas, term leases tend to obligate the landlord and not so much the tenant.  I've written about the benefits of MTM extensively on BP.

Another thing I do, when I send written notice of the annual rent increase, is I share data from rentometer that shows the value they are receiving in terms if local comps and the average rent of similar assets within x miles of their address.

Happy to provide an example if needed.

Post: Should I rent my condo to immigrant tenants with HomeBASE support?

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
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Quote from @Nima Bahrehdar:

I have a rental condo in Quincy MA. I have a family interested in the unit with the support of HomeBASE (70%) and a charity org. The parents both work but speak little English. I want to rent them since I want to help them and they have some support (guaranteed rent to 70%) but I don't if I can communicate with them and how well they can blend in. They now live in a shelter.

Did anyone have a similar experience to share?

Thanks!

You didn't specify whether this prospect was an illegal immigrant, or just an immigrant.  The former comes with additional risks I will not discuss below.

Regarding the language, I would first check with your jurisdiction, because here in NY all notices and documents have to be issued in the tenant's native language. 

If you are not fluent, and your municipality requires this, this will slow down any official communication you need to issue, which may causes challenges for you to meet statutory timelines. 

Needless to say,  this is also an additional business expense you will bear.

If the above is acceptable to you and you've done your legal research to see what else is required, run your business how you'd like with eyes wide open.

Post: Prospect's Social Security Benefits Statement

Wesley W.Posted
  • Rental Property Investor
  • The Vampire State
  • Posts 1,890
  • Votes 2,321

Hey folks.

This is my first time vetting a retiree for a long term rental. Is there any way to vet their SSA benefits statement?

Is there anything else I should look into regarding that source of income?

Thanks in advance for your feedback.