Tenant becoming unmanageable and combative

[Tom Brickman]

First my back store. I have owned & managed rentals for 15 years. I've gone through nasty evictions & lots of different tenant issues over the years. I've never had this situation arise so I'm hoping for guidance.

I own a rental in Dallas TX. The tenant moved in January 1st 2019. I have 2 contractors that do work for me. They both will no longer do work at the property as the tenant is negative, condensing and rude/ nonresponsive.

The incident today played out like this.

Tenant paid April rent. They receive a pay early discount if they pay the business day before it's due.

The tenant texted me to confirm recipt. I let them know rent was recieved- and let them know it's fine for this month, but the pay early discount only applies when it's in the bank the business day before it's due. I sent a dated signed screenshot of the lease where this is stated.

At this point the floodgates opened. The tenant started texting me a bunch of petty things they want repaired immediately. Foundation fixed ( HOA Responsibility) Upper Windows cleaned, tub resurfaced, rooms repainted, a hole in a window screen.

My last communication was this : "at this point you seem very unhappy with the property. Please let me know if you wish to terminate the lease early. I do know several items were discussed at lease signing."

That's when my phone blew up. They called 6 times in a row. And started texting me, saying you cant ignore a tenant. Etc.

I responded to none of it. I need to know what I can do. I feel I'm being bullied, the tenant seems very insistent on retaliation for everything and anything.

The lease technically hasn't been broken. I will not communicate with them besides text/ email as I want everything documented. What can I do with this tenant who is literally making me lose sleep because they are nasty, mean and condescending.