What work flows are Property Managers using for Tenant Issues?

[Douglas Petrie]

I saw a post before about how the PM "dropped the ball" on a leak in a sink(gonna cost some $ to fix of course) and I cant help but think that situation is going to turn into a typical "he said-she said" between all the parties involved. My guess is property owner is gonna get stuck. Without a clear conversation timeline, it is hard to say when or even how the PM was notified. I was wondering what workflows property managers are using to keep both the property owner and the tenant up to date on the status of the issue?

In my opinion, if all tenant/PM interactions happen in one place, then the reporting of the issue to both PM and tenant as well as the responsiveness of the PM are very easy to follow.

[Robert Biggerstaff]

Email is great for accountability