Duplex tenant complaining about noise... a lot.

[Rich Rodman]

The tenant in the bottom unit of my duplex has complained three times about the upstairs neighbor. They have their TV up too loud, kids running around, up late at night, shaking the house, etc. 

I've warned the top tenant twice now about keeping the volume down and it doesn't seem to stop. The bottom tenant texted me this afternoon telling me the problem is still continuing and asked what his options are. 

I'd like to solve this problem without any evictions or unnecessary expenses. Any thoughts?

[Nathan Gesner]

This is a common issue. It's too late now but it's important to educate tenants prior to occupancy that noise travels between units, particularly from the upper unit into the lower. They need to be educated and prepared so you can head off these complaints by telling them you've warned them. I tell prospective renters, "The sound travels very easily between levels. If you are a heavy walker, close doors hard, listen to loud TV/music, or like to do burpees early in the morning, the tenant below will complain. I am looking for a tenant that is a little quieter than normal, particularly during quiet hours of 9pm - 7am."

Ask the downstairs tenant to record some video of it and write down when it happens. If it's 5pm, that's life. If it's 11pm or 5am then it's an issue.

Once you have proof, send the upstairs tenant a written warning. If still not resolved, give them a 30-day notice.