Training your Tenants

[Mitchell Smith]

Hey, Bigger Pockets Community!

I'm a new investor and just recently rented out my first home. I know how important it is to get your tenant to understand that they shouldn't call you for every small issue. I was wanting to get some opinions on how you guys handle NOT being the middleman. Is it as simple as just providing them the numbers of a local plumber, electrician, HVAC company, etc. and just merely having them call those guys first? I like that idea but I also know that a lot of the small stuff that comes up can be easily fixed by me without it paying some guy $300 to do it...

[John Underwood]

Training my tenants involve only texting me. I dont answer calls and say I am busy please text me. I then text my trades person. This takes very little time.

I also train them to deposit rent into my account and if they dont they get an eviction notice as my 5 day notice is built into my lease. I dont ever chase rent.

This is how I train my tenants.