Indianapolis Property Management

[Allen Scott]

Hello, Bigger Pockets!  I'm a new investor who recently purchased a duplex in the Indianapolis area using a turnkey provider.  I am very unhappy with the property management company that was included as part of the turnkey deal and am looking at other options.  My key gripe is utter lack of communication.  The duplex had been available to be rented for nearly four months.  I email and call regularly but can't seem to get any sort of response.  Not once has an email been returned and only when I escalated complaints up to the turnkey provider, did I get a phone call.  I did manage to find out that one side of the duplex was (supposedly) rented but that was over a month ago and since then no further communication.  I wanted to reach out the BP community for recommendations.  Who do you use for PM and why?  Is your PM reasonably responsive to emails, calls, questions?  What should I expect in terms of responsiveness? 

Thank you in advance for helping out a newbie.