Unsatisfied with Property manager

[James Bolden]

What's up BP?  I have a problem and I am looking for advise.  I have a property management company managing 1 SF unit that is about 5 hours away.  I have grown unsatisfied with their performance.  I feel like I have to constantly manage the PM; which leads to me being more hands on. I have no problem with this because I manage my local rental .  However, I am beginning to ask myself if I should cut my expenses and manage the long distance property myself?  I am currently disputing a charge with the PM over an expense that was previously paid, (this the second instance like this).  Their contractor did not complete a plumbing job; so they had to backtrack and get a permit pulled from the city.  The city informed us upfront that the permit was required and submitted the guidelines in writing.  I followed up with the City (something I should not have had to do) and PM several times.  I was ensured by the PM that all was taken care of.  Needless-to-say, several months were lost and I paid for the mishap.  Is this normal? Am I overreacting?