using cozy customer support question

[Sam Alberry]

I just signed up for cozy after reading recommendations in the BP forum and having the ceo and coo have input in some of the discussions was nice and made me feel  comfortable using them. 

However as I signed up and did some research on their site and with google as they had some positive reviews by some bloggers . I came across a couple of people who said they do not have a customer service number and a lot of people were not comfortable giving personal  information to a company that does not provide a phone number to contact them. I then went to the bbb to look them up and found they had a phone number listed with bbb however when you call that number no one answers.Every company I have ever did business with has had a contact number . 

I have read so many comments in this forum of how excellent their customer service is however is anyone concerned who uses them about the lack of a phone number to actually speak to someone?

When you use their screening do you advertise it in the listing or do you give the link directly to the person interested in your property? (I have read a couple of BBB complaints were prospective tenant paid to fill everything out but never heard from landlord)

When the tenant logs in and knows they are paying $39.99 for application do they see that a background check and a credit check will be done on them as part of the process. (as long as landlord check marks for that to be completed)

The ceo on a blog response  about 8 months ago said that they would be adding a feature were tenants could upload their paystubs and other items for prove directly to the site has this happened yet does anyone know?

Has the monthly payment to landlord become faster as stated it would a few months ago?

Thanks to anyone who responds to any of the questions above much appreciate the input