What would you say to this tenant's email??

[Atwan Kwan]

Got this email from the tenant.... What would you say??

I'd say one of the worst parts of the job is doling out responsibilities when there's repairs

Atwan,

Just wanted to let you know that we had a shower tile break last night. We just noticed it today and I have attached a picture. We were putting a nail in the wall in the hallway to hang a picture last night and it looks like the nail punctured through the tile. I don't know why the wall is so thin, a wall shouldn't be less than 3 inches or so from another wall but the shower tile was only 1-2 inches behind the drywall from what I can see. It's a tile in the built-in shelf area. It shouldn't be exposed to too much water so I don't think it's necessarily an immediate concern, but we wanted to let you know so that the process of repairing it can start. Thanks.

-John