Property Management Company

[Sharon Carter]

Hello all,

Not sure if ya'll remember my issue with the lengthy closing process due to the owners being out of the country but NOW I'm having more issues. My first rental is a townhome and I finally received the keys, made some minor improvements and the tenants are moving in on tomorrow, 4-1-16. My problem is the company that manages the property. I have left numerous messages & emailed daily for 3 different people of whom the realtor told me is the direct contact to get the mailbox key, access gate key and find out about the designated parking for my tenants and have not received a response from either of them. I approved for the tenants to start moving small things in on yesterday and I received a call from them that one of the current residents got very upset because they temporarily parked in their assigned space while unloading. Needless to say when I got there several of the other residents were outside & starting telling me all the nightmares going on in the small community with the HOA/Management Co such as: refusing to repair/replace the gate w/ lock on the pool so one of the residents made a temporary fix & posted a sign; put a lock on the mailbox room & repair the broken window; repair one section of the driveway that has a large hole, make repairs to the exterior of several units; repair the back access gate as it is left open & anyone can enter at anytime; no proof of insurance to the small group of owners that still occupy their units and being assessed in 2013 with no explanation & no meeting since 2014. I wish there would have been a way to find out all of this prior to my purchase but now that I'm involved I'm in need of serious help, please. Majority owners are out of the country - like 75% and the HOA/Management Co handles all their units including collecting rents, etc. therefore I'm sure the owners are not aware of what's going on. I have started doing some research and will continue to try to reach the Management Co and/or it's CEO/owners. Can anyone tell me if they have experienced this before and offer some advice or remedy - PLEASE? Thanks in advance.

One last question for the out-of-the country owners.  Do you check up on the management company you have hired to manage your properties?  How often do you visit the property to ensure it's conditions? 

[Melissa Gittens]

@Sharon Carter I would suggest going back to your real estate agent and having them help you. At the end of the day it was their fiduciary duty to help to unearth any potential issues with the property you purchased.