Firing a Client

[Steve Rozenberg]

What Criteria Would You Use to Fire a Client?

[John Dirgo Deweese]

@Account Closed we should team up and write a book (or at least a pamphlet) called "How to Get Your Property Manager to Fire You".  

How about the owner that insisted that we had to replace the blinds in the entire house because one had a broken slat ("they have to match EXACTLY")?  Or the one that put in soft high-end leather furniture -- very expensive -- in the vacation rental after we specifically told her what a bad idea it was and why?  Of course it was our fault when it got damaged because, I suppose, we didn't physically prevent her from being stupid.

Oh the stories I could tell.  And that's just the owners.  The guests are a whole multi-volume treatise.

Years ago, an owner was driving my staff nuts.  Completely irrational, rude, offensive and inappropriate.  They were complaining to me about this owner when I looked at them and said "fire them - or I'll do it for you".  They looked at me, stunned, and said "we can DO that?"  They are so loyal to me now that its kind of touching, just because of that.  The bonus that their loyalty to the owners that treat them well is equally strong.