Tenant application process - feedback please

[Jim Henderson]

I would love some feedback.

This is my first time acting as my own property manager. After a lot of scouring these forums for guidance, I came up with the process below for tenant applications. 

What do you do differently?  What would improve this?

1. Phone interview - Why are you moving? Who will live there? When do you want to move in? Animals? What is your income? What will I see on credit, background, eviction check? Do you have the deposit and first month rent? Can you provide references? Questions for me?

2. If they sound like they qualify, set an appointment to view the property and send them an application.  Tell them I need the application back before the showing as a sign they are serious, but no fee collected at this time.

3. Engage in conversation at showing, specifically watching for signs of trustworthiness.

4. Go through applications in order received, verify employment and income, call past landlords, if everything looks good send them a link to MySmartMove for credit and background check.  If I find a problem, decline them and only then look at the next application.